As technology continues to advance at a rapid pace, the use of artificial intelligence (AI) in customer service is becoming increasingly prevalent. In fact, according to a report by Gartner, by 2025, customer service organizations that embed AI in their multichannel customer engagement platforms will elevate operational efficiency by 25%.
But with so many AI agents and tools available, it can be overwhelming to determine which ones are worth investing in. As an expert in the field of customer service, I have compiled a list of 10 AI agents and tools that I believe will revolutionize the industry by 2025.
1. Amelia by IPsoft
Amelia is an AI-powered virtual agent that can handle complex customer interactions and provide personalized responses. It is designed to understand natural language and can be integrated into various channels such as chatbots, voice assistants, and messaging platforms. With its advanced cognitive abilities, Amelia can handle up to 64% of customer inquiries without human intervention.
2. Watson Assistant by IBM
Watson Assistant is an AI-powered chatbot that can be trained to understand industry-specific terminology and provide personalized responses. It can also integrate with other AI tools such as Watson Discovery for more complex inquiries. With its ability to learn from previous interactions, Watson Assistant can continuously improve its responses and provide a seamless customer experience.
3. Ada by Ada Support
Ada is an AI-powered chatbot that specializes in providing personalized support for e-commerce businesses. It can handle tasks such as order tracking, product recommendations, and returns processing. With its ability to integrate with various e-commerce platforms, Ada can provide a seamless shopping experience for customers.
4. Cognigy. AI by Cognigy
Cognigy. AI is an AI-powered conversational automation platform that can be integrated into various channels such as chatbots, voice assistants, and messaging platforms. It uses natural language processing (NLP) and machine learning to understand customer inquiries and provide personalized responses. With its ability to handle complex conversations, Cognigy. AI can improve customer satisfaction and reduce response times.
5. LivePerson
LivePerson is an AI-powered messaging platform that allows businesses to communicate with their customers in real-time. It uses AI to understand customer inquiries and provide personalized responses. With its ability to integrate with various channels such as SMS, Facebook Messenger, and WhatsApp, LivePerson can provide a seamless omnichannel experience for customers.
6. Bold360 by LogMeIn
Bold360 is an AI-powered customer engagement platform that uses NLP and machine learning to understand customer inquiries and provide personalized responses. It can be integrated into various channels such as chatbots, voice assistants, and messaging platforms. With its ability to learn from previous interactions, Bold360 can continuously improve its responses and provide a seamless customer experience.
7. Pega Customer Service by Pegasystems
Pega Customer Service is an AI-powered platform that uses NLP and machine learning to understand customer inquiries and provide personalized responses. It can be integrated into various channels such as chatbots, voice assistants, and messaging platforms. With its ability to handle complex conversations, Pega Customer Service can improve customer satisfaction and reduce response times.
8. Intercom
Intercom is an AI-powered messaging platform that allows businesses to communicate with their customers in real-time. It uses AI to understand customer inquiries and provide personalized responses. With its ability to integrate with various channels such as email, chat, and social media, Intercom can provide a seamless omnichannel experience for customers.
9. Zendesk
Zendesk is an AI-powered customer service platform that uses NLP and machine learning to understand customer inquiries and provide personalized responses. It can be integrated into various channels such as chatbots, voice assistants, and messaging platforms. With its ability to learn from previous interactions, Zendesk can continuously improve its responses and provide a seamless customer experience.
10. Salesforce Einstein
Salesforce Einstein is an AI-powered platform that uses NLP and machine learning to understand customer inquiries and provide personalized responses. It can be integrated into various channels such as chatbots, voice assistants, and messaging platforms. With its ability to learn from previous interactions, Salesforce Einstein can continuously improve its responses and provide a seamless customer experience.
In conclusion, the use of AI in customer service is only going to continue to grow in the coming years. These 10 AI agents and tools are just a glimpse of what is to come in 2025. As an expert in the field, I highly recommend keeping an eye on these tools and incorporating them into your customer service strategy for a more efficient and personalized experience for your customers.
